Patient Solutions

Patient Support

A steadfast commitment to our patients runs to the heart of everything we do as an organization. Nowhere is this evidenced more than in patient support programs (PSPs). The reputation of these programs is a testament to the quality, neutrality and experience of our nurse consultants. Our nurses deliver first-class care, year-round, building lasting relationships with patients and healthcare professionals.

Shared Solutions®

Shared Solutions® is a unique and personalized support program available to anyone touched by multiples sclerosis (MS) (but not limited to any specific MS therapy patients) including family members, friends, caregivers and healthcare professionals.

The Shared Solutions® team processes over 55,000 calls per year and deploys 90 field-based nurses who help patients with personalized injection training. Operating from the Montreal head office and working with patients throughout Canada, the Shared Solutions® program provides unique, personalized and confidential support to people with multiple sclerosis. Through this proactive, compassionate and free program, Canadian patients can speak directly with nurses trained to advise and to answer a vast array of questions on the causes and symptoms of the disease, injection techniques, the management of side effects, payment for medicines, and how to maintain the best possible quality of life.

Shared Solutions® offers the following services to patients currently on Copaxone:

  • Confidential one-on-one counseling
  • Ongoing and proactive follow-up
  • Self-care advice and educational materials
  • Injection training
  • Reimbursement counseling

HCP's and patients can inquire about these services by calling Shared Solutions® at the following numbers:

  • Toll Free (Canada): 1-800-283-0034
  • Local (Canada): 514-8781638
  • Fax: 1-800-643-0031
  • Email:
  • (9:00 am – 6:00 pm Eastern Time, Monday – Friday)

Teva Support Solutions®

Teva Support Solutions® (TSS) is a comprehensive program that will provide personalized support, training and education to healthcare providers and patients who have been prescribed CINQAIR™.

Healthcare professionals that have prescribed or patients that have been prescribed CINQAIR™ may contact our Teva Support Solutions team at the following numbers:

  • Toll Free (Canada): 1-855-514-TEVA (8382)
  • Local (Canada): 514-282-6164
  • Fax: 1-844-330-7247
  • Email:
  • (9:00 am – 5:00 pm Eastern Time, Monday – Friday)